Ms. Sun recently reported that she had signed a decoration contract with a decoration company last year. After half a year's work after completion of her stay, I found problems in many places. Therefore, several times San Fan contacted the decoration company by telephone. At the beginning, there was still someone to receive it. To repair, then simply did not even pick up the phone, Ms. Sun found this decoration company theory, but the final statement is that there is no text to constrain the decoration company to be responsible for the problems arising after the renovation, in which Ms. Sun only eat dry ".
In addition, after Mr. Liu signed a home improvement contract with the decoration company, he quickly made a living in accordance with the provisions of the contract. A few days later, Mr. Liu discovered that the bathroom began to leak, affecting the neighbors downstairs and found a decoration company. , I hope to give maintenance, decoration company sent to the scene after the inspection to prove that there is a problem with the decoration of the pipeline, and promised to give a repair, but Mr. Liu need to pay 1,850 yuan repair fee before they can start. Mr. Liu is very dissatisfied with this, was originally a decoration company's problems, why do you have to pay for repairs, decoration company said that Mr. Liu did not sign the terms of the repair after the signing of the renovation contract, although there are oral promises, but now re Repairs require capital investment, so it is also reasonable for Mr. Liu to take on repairs.
It is reported that the current after-sales service problems that most cause headaches for consumers mainly include three aspects: First, the quality of concealed projects such as water, electricity and heating pipeline renovations is poor, and it is most prone to repeated problems such as running and leaking. Responsible for maintenance, for a long time on the use of improper user reasons such as congestion, refused to repair or charge maintenance; Second, the decoration company in the after-sales service on the contrary, the signing of the renovation contract promised after-sales service is not honored, quality problems will not be maintained, or Escaping for various reasons.
There are also some companies that use consumer psychology of greediness and cheapness to intentionally make profits at decoration prices, guide consumers to ignore after-sales service links, and confuse when signing contracts. After a problem occurs, consumers realize that they have not signed service terms. Severity.
Relevant persons reminded people that while choosing a home improvement company, they must sign the after-sales service terms to avoid any problems after home improvement.
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