At a time when personality is becoming more and more advocating, private custom-made furniture is beginning to be sought after by everyone. However, due to the lack of uniform national or industry standards in the custom furniture market, many aspects of the customization process have not been standardized, resulting in frequent consumer complaints. The number of custom-made furniture on the door was not installed at the end of 2013. Ms. Chen purchased more than 20,000 yuan of furniture, including 14 desks, wardrobes, TV cabinets and balcony cabinets. Ms. Chen said that after signing the contract with the seller, the other party sent the designer three times to measure the door and agreed on the delivery time. But when the goods were delivered to the door and installed, she found that the 14 pieces of furniture were not the same. In Ms. Chen’s home, a compartment that was originally intended to be installed on a balcony was designed to open the door on both sides. The goods were delivered. Not only did one door open, but the length, width and height of the door were both in and out, and could not be installed. The wardrobe, originally designed in a "concave" space, can not exceed a beam, but the actual delivery of the wardrobe, deeper than the beam, the cabinet that would have been installed on the top of the wardrobe can not be installed; A desk sitting on the window sill can only be put in, but after it is put in, the drawer will hit the wall because the wall is not right angle. In addition, after the TV cabinet is installed, the original socket is blocked; the shoe cabinet Although it can be installed, it has two or three centimeters of gap with the original space. The solid wood board becomes a MDF board surface veneer. The public is being renovated. The Ms. Wu and her wife plan to have children in recent years. Before the renovation, Ms. Wu decided that all the wooden furniture in the house should be solid wood to avoid the formaldehyde brought by the board furniture. Hidden dangers. She worked hard and wandered around the major shopping malls in Hangzhou. She found that the wooden furniture in the mall was exquisite in workmanship and good in materials, but sometimes she still used environmentally friendly MDF on the inner panel, which made her still have some concerns. In mid-June last year, when she went online, she stumbled upon a netizen's custom-made solid wood furniture. She asked the netizens to come to the business address and prepare to make a set of solid wood furniture there. In the process of contacting the manufacturer, Ms. Wu was extra cautious. After carefully inquiring about all the materials used by the manufacturers, the manufacturer specially requested the manufacturers to pay attention to the proper use of materials and transportation safety. After confirming that it was correct, she ordered the “Birch + Excipient Fir†from the store, and customized a set of solid wood furniture, including a large wardrobe, two bedside tables, a bed, a chest of drawers and a TV cabinet. More than 1.9 million yuan. To this day, Ms. Wu also maintains an online chat record with the manufacturer, which clearly reads the words “The manufacturer promises to never use the MDFâ€, which is extremely unsuitable with the finished products currently in her new home living room. “When I saw the furniture, I was petrified in an instant (network language, expressing shock and stiffness). Is this the high-end solid wood furniture promised by the merchant?†Ms. Wu described her mood when she first saw the finished furniture. She said that when the goods were delivered, I felt that the color of the board was strange. Unlike the light-colored birch that I saw in the store, the color was brownish brown. The sound of knocking was not as good as that of solid wood, but it was thin and crisp. . She asked curiously about the installation master, but the master said that it was like this, blocking her doubts. The next day, Ms. Wu wiped the newly delivered furniture with a rag and found that the inside of the unfinished wardrobe was covered with veneer. On the side, there were several kinds of wood mixed together, and there were gaps between different materials. . I can't be sure what the wood is, but it is definitely not birch. The TV cabinet door was opened and it was found to be a MDF. Seeing this, Ms. Wu’s heart was cold and cool. Custom furniture disputes need to be detailed in the contract content. The above two examples are just a microcosm of custom furniture disputes this year. At present, the main consumer groups in the decoration market are slowly shifting from “70s†to “80sâ€. In order to create a personalized home style, more and more consumers have chosen custom furniture. However, the current custom furniture market lacks a unified national or industry standard, and the customization process has not been standardized, resulting in frequent consumer complaints. For example, the design effect is different from the actual product, the installation and delivery are not timely, the product quality is not as good as the exhibition hall, and the common contract clauses such as “paying in full when signing the order†are hot spots for consumers. The insiders suggest that before customizing furniture, consumers should make detailed agreements with the operators on the size, price, material, style, color, damage, delivery time and other important contents of the furniture, and clearly indicate on the contract content and drawings. . It is recommended that consumers can keep a final payment and pay it after the inspection is confirmed, which is convenient for rights protection.
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