At present, furniture stores are entering the off-season. Many furniture stores are selling advertisements for "low-price big sale". At the same time, they promise to "refund without reason" to attract consumers' attention. However, the reporter found that there are many "unreasonable refund" clauses of merchants, which are not "unreasonable" that consumers believe. Consumers need to pay the relevant freight for returning goods, and even some products are not within the scope of returns.
The reporter learned that in the current furniture market , many merchants have played the "no reason to return" sign. When the reporter asked if he was dissatisfied with the delivery to the home and returned, the merchant stated that if the product was not delivered to the customer's home, a full refund could be made. However, if it is disassembled and it is indicated that it is not necessary, then it will have to bear certain freight and packaging costs. When the reporter asked again, how to deal with the quality problem of the other party. Merchants said that it depends on what issues, refund as appropriate.
A consumer said that he tried to receive a sofa with a color that was different from the one he ordered and asked for a return. This is clearly a problem for the merchant, but the merchant still charges for various reasons. Consumers said that since the merchant has made a promise of "unconditional return", in the process of implementation, the small transportation costs should be borne by the merchant. If the amount is large, consumers are required to pay a certain amount of freight is also a reasonable request, but the price must be fair. And if consumers are required to pay freight, they must follow the market price and issue an invoice. When the consumer buys, the merchant must declare in advance that the shipping fee will be charged if the product is returned, and the fee standard shall be specified.
The reporter also found during the interview that the "unreasonable refund" of furniture stores does not cover promotional items, specials or samples. The merchant said that the profit of the promotional product itself is very small, if it is too much trouble to return or exchange. In this regard, the reporter interviewed another lawyer of Huayu Law Firm. The lawyer told reporters that consumers must definitely remove the packaging after purchasing furniture, and it cannot be the reason for non-return. If the consumer is deliberately difficult to return the goods, then the merchant has Exaggerated the suspicion of propaganda. In addition, the "non-refundable and non-refundable" provisions of promotional products are invalid terms and are not protected by law. Discounted products can also be returned. If there are any quality defects in the product, the merchant should clearly state during the promotion that such "limited return conditions" should be clearly written, free of charge and not exempt. Therefore, when buying furniture, it is best for the consumer and the merchant to agree on the details, including the specific amount, when reaching the purchase intention. If the consumer returns the product because he does n’t like it, then he is responsible for part of the packaging cost.
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