The car is not in the 4S shop maintenance is not considered to be out of warranty

I thought that as long as the car is under warranty, it can only be maintained in the 4S shop. When the State Administration of Quality Supervision came forward to make some clarifications on the "three guarantees" problem of the car, it said that "the car products are not in the 4S shop authorized by the producers." Maintenance, the quality problems appear as long as there is no causal relationship with the maintenance, or the maintenance of other car 4S shop does not cause damage, the operator can not be exempted from the three-package responsibility" - so many years, how many owners are "out of the insurance" The manufacturer refused to pay and ate a dumb loss!

The "three guarantees" of the automobile was implemented only in October last year. There is such a provision: "The damage caused by the consumer not correctly using, maintaining and repairing the product according to the instructions of the user during the warranty period of the household car product and the validity period of the three bags The operator may not be responsible for the three guarantees stipulated in this regulation." Therefore, some manufacturers stipulate in the accompanying documents such as the warranty maintenance manual: "The consumer must be maintained in the 4S shop authorized by the producer, otherwise the operator will not bear Three packs of responsibility."

This kind of regulation seems to make sense: you are not in the maintenance of my authorized 4S shop, you may use unqualified spare parts or construction operations are not standardized, resulting in car breakdown. The problem is, first, I don't go to the 4S shop, the quality of the maintenance is not necessarily worse than the 4S shop; Second, even if I have a problem with the maintenance, I only bear the responsibility related to the maintenance, and the other parts of the warranty can not be written off.

For example, I did not go to the 4S shop to change the oil and machine filter during the warranty period. My car drive shaft leaked oil. Is it not guaranteed? Say, the drive shaft oil leakage is changing with me. Does the engine oil have a half-dollar relationship?

In fact, this example is not a hypothesis, but a living example: a Peugeot 307 owner in the manufacturer's specified warranty period, only to the 4S shop to do two maintenance, later suspected expensive and troublesome, I found a place to maintain. When the drive shaft went out of the way to the 4S shop claim, it was known that the "de-protected" car could no longer enjoy the warranty.

Before the implementation of the three-pack of the car, “disengagement from maintenance” is equivalent to “out of warranty”. This is basically a rule, and all brands of 4S stores are doing this. After the introduction of the Three Guarantees policy, some manufacturers still want to do this. If it is not the clarification of the General Administration of Quality Supervision, everyone is still in the dark.

It is a very shameless behavior for automakers to refuse to fulfill their warranty obligations under the pretext of “de-protection”. This is a naked "hip-hold", taking the warranty responsibility that he should bear as a bargaining chip, forcing the owner to maintain in his 4S shop. Once the coercion is not successful, the maintenance responsibility is taken away.

Car owners to 4S shop maintenance, car manufacturers can earn maintenance profits; and once the car owners maintain their own, car manufacturers on the pretext of refusal to bear the warranty responsibility during the warranty period - no matter what, manufacturers do not suffer.

4S shop maintenance is relatively standardized, parts are also relatively reliable, but the price is generally too high. For example, the small maintenance and replacement of the oil machine filter, even when the materials work, the price is almost doubled than the special maintenance shop, some owners feel too slaughtered. Therefore, in order to leave the owner in the 4S shop maintenance, the price should be adjusted to a reasonable level, rather than forced to retain people by coercion.

The era of 4S stores relying on selling cars to make big money has passed, and car equipment and maintenance have become an important source of profit for 4S stores. In order to allow customers to spend more in the store, 4S shop also took the "warranty" as a hostage, forcing the owner to upgrade the navigation, sound, lighting, etc. in the 4S shop.

For example, a car owner bought a low-profile model and wanted to upgrade the original car's sound to an integrated machine with navigation. The clerk “responsiblely” reminded: “These things are best installed in our store. We have the original here. Factory navigation, you have to install it yourself, it is a private modification, the whole vehicle warranty is gone."

The so-called "original navigation", "original xenon lamp" and the like, most of them are only the car equipment purchased outside the 4S shop, and the price increase is at least doubled to the owner. These things are inconspicuous compared to the whole car, but the money earned by selling a car may not necessarily result in more money for customers to install several items.

The three-vehicle regulations of the automobile: "In the period of the repair period of the household car product and the validity period of the three-pack, the instructions in the instruction manual shall not be modified, adjusted or disassembled, but if the consumer modifies, adjusts or disassembles the damage, the operator may not bear the burden. The provisions of the three-package stipulations are stipulated." The General Administration of Quality Supervision, in interpreting this article, said, "The requirement requires that there be a causal relationship between the exemption, that is, the consumer's own modification, adjustment, disassembly, and the quality problems that arise. The relationship '.' means that you can't install a GPS navigation for myself. If the gearbox is broken, don't change it for me; or you can't because I upgraded the light, the problem of the shock absorber leakage Responsibility at your own risk.

According to the regulations of the three-vehicle car, the car manufacturer can't guarantee the car owner because he has done maintenance on his own, or if he has installed and modified some things. This is the accident of the owners, but everyone in the actual operation of fashion needs to be considered, because there is easy to dispute here, and it will be calculated by the manufacturer.

The current engine is more delicate, and the quality of our oil is relatively poor. Some engines are troubled. For example, the EPC lights are on, and the acceleration is not good. The 4S shop usually tells the owner: You have problems with the oil. Here, part of it is indeed a problem of oil, part of which is caused by the design of the engine itself and the quality of the parts, but the manufacturers are generally reluctant to take responsibility to their own heads, and ordinary car owners do not understand, so the oil becomes easy. The scapegoat brought in.

Gasoline can be a scapegoat. Engine oil, a technically higher content, naturally becomes an excuse for manufacturers to refuse. For example, if your engine is in trouble, the 4S shop is bitten by the addition of inferior engine oil. How can ordinary car owners tell if this is true? Even if the owner thinks that the engine failure has nothing to do with the oil that he changed, how can he prove it?

Now, from time to time, news of new car self-ignition comes out. Some cars, wherever they have not changed, spontaneously ignited. If the owner has installed a navigation machine, it is completely unclear. The manufacturer must tell you categorically that the car line has been changed, so it is not responsible.

To put it bluntly, it is difficult for the owner to defend his rights. It is still difficult to prove and test. Although the General Administration of Quality Supervision has clearly stated that the warranty period can not be maintained in the 4S shop, the owner can also install or modify the car, as long as these behaviors have no causal relationship with the car failure, it should not affect the warranty. It’s easy to say, but is there a “causal relationship”, is it easy for an ordinary car owner to prove?

There is no public welfare third-party testing agency, or the burden of proof is added to a strong manufacturer, the risk of “de-protection” for car owners is great. As far as the situation is concerned, everyone in the warranty period is still honest to the 4S shop maintenance is wonderful, more than a few small knife slaughter, change the heart to be practical, otherwise, the car really has a big problem, there are unclear lawsuits .