Not long ago, Ms. Wang, a citizen, took a fancy to a piece of furniture. But when ordering, she forgot the size and estimated the order. After the furniture arrived, Ms. Wang found that the furniture was not in the right size and was not placed in the right place. Ms. Wang had to find the mall and asked to change it. After many mediations in the shopping mall, try to discuss with the merchants and exchange them. The reporter learned from the Consumers Association that at present, the difficult situation of furniture complaints has been improved, and the after-sales service that makes customers as satisfied as possible has gradually become a new phenomenon in the furniture market in our province. The customer satisfaction of a home shopping mall in 2008 has been greatly improved, mainly because the size of some brand furniture is not suitable for replacement. The salesperson said: "The customer group is very important, and it can be exchanged without affecting the secondary sales." According to the salesperson, the mall where she works has more complaints in the first half of last year. The reasons are various, such as deposit, maintenance, etc.
Ms. Han, executive director of the Consumers ’Association of Chengxi District, Xining City, reminded:“ Consumers must be aware of the purchase of furniture. Because furniture is used for several days, it is unrealistic to return it because of dissatisfaction. â€She explained that furniture costs are high and cash The transaction, that is to say, before the goods have arrived, the merchant has paid 30% of the payment to the manufacturer. In addition, the furniture designed and produced according to the order form is not necessarily suitable for other households.
According to the case, Ms. Han gave consumers a few suggestions: When buying furniture, the first thing you should care about is the smell of the furniture. The unpleasant smell is often due to excessive standards such as formaldehyde. Furniture like this should be returned early. Secondly, buy furniture to shop around and make a reasonable budget. Third, we must resolutely eliminate low-usage supplies. Decide which furniture is necessary for your life. Some custom furniture that is not used or has a low usage rate can save money and buy more practical household items.
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